Administrative Crisis Management and Citizen Engagement: Legitimacy and Public Perceptions

Open Panel

In this panel, we invite scholars working on questions of citizen/volunteer engagement in crisis management by public administration to present their work and discuss overarching questions regarding legitimacy, social capital and public opinion, as well as related concepts. We want to provide a platform to relate theoretical and empirical work with a crisis management and public administration background to a more sociological take on civil society relations.

As the government’s principal tool for the management of crises, public administration is in the center of interest in difficult times. Even though a core responsibility of governments, responding to crises is challenging and often leads to stress and overburdening for the respective authorities. While dealing with a wide array of organizational and institutional challenges already, crisis management authorities also face the need to adequately engage with civil society. Crises mobilize civil society. And administrations have to consider volunteer and, more generally, citizen expectations in their crisis response. This closely relates to the question of legitimacy and citizen participation in public affairs. Therefore, we invite scholars who investigate the social implications of administrative action in crises, such as legitimacy, volunteering, social capital, or similar concepts. We welcome both, qualitative and quantitative papers with single case or comparative designs.